Answered question

Payments for internet unsubscribe

I was unsubscribe internet , on August 2 2019 and I suppose not pay for this month and today August 6 ! Do did take a payment for August on my credit card ! Is not right because I'm don't have internet ! Do you must refund my money !

carmen
carmen

carmen

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Fizzy
Fizzy

Fizzy

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Logon your Fizz account. Make sure your internet plan is unsubscribed. Also remove your credit card info so that it will no longer be charged,

 

Also did you return the modem back to Fizz? If not, they will charge you $150 for it.

https://fizz.ca/en/faq/what-size-box-do-i-need

 

 

You'll need to contact Fizz support to ask for your refund,

 

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Hello Carmen,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the following link: https://fizz.ca/en/contact-us.

You can also send a message by Facebook Messenger:
https://facebook.com/fizzca

Have a great day!
Radu