Why are my services suspended even when I paid my bill
Options
David L. 24569
Posts: 1 ✭✭
in My Mobile
I had my bill automatically paid, but it still hasn't showed up on my fizz account history. I have had my text, talk and data suspended since Saturday (August 3rd). My bank account shows the the money has been taken out of my account. So what gives?
9
Answers
-
You should contact the support :
To chat with Fizz, make sure that :
You're logged into your Fizz account (Login, top right corner) : https://fizz.ca/en
You're active on a help page, for example : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn- You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
2 -
Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
They will respond and correct the situation within minutes.
Good luck1
This discussion has been closed.