My data and calls won’t work for new monthly cycle

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Mustafa Q.
Mustafa Q. Posts: 1 ✭✭
in My Mobile
My monthly cycle was supposed to start today. However, instead of my data restarting, my data and my calls or texts won’t work anymore. It’s like as if my plan canceled... what do I do?

Answers

  • Mike
    Mike Posts: 20,745 ✭✭
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    Did you check that the payment went through?

    and contact the support

    CHAT

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
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    I had the same issue on my renewal and they told me I wasn't the only one. Seems like a lot of people are having issues with the new cycle and the plan isn't renewed properly. You need to contact support for them to get it fixed.
  • Whizz
    Whizz Posts: 19,150 admin
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    Hello Mustafa
    Apologies for this situation.
    I have checked your account and I see that one of my colleagues has forwarded this matter towards our techs to handle it in the nearest time possible. Once we receive any news, we will inform you by e-mail. :)
    Have a great day!
    Catalin
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