Answered question

Not receiving texts!

Haven't been able to receive txts this evening. I realise that there is some on ongoing system maintenance. Anyone else?

Karl
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Karl

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Yelena
Yelena

Yelena

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Try to put your phone in airplane mode and put it back to normal 20 seconds later. Also try to restart.

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Other answers

If you're a New client, it could be your NPA.
If you're not, then it could be the maintenance.
If it's still not working this i, contact Fizz support.

Karl
Karl

Karl

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Hi. Not a new client. Been with Fizz since the beginning. Haven't been able to receive txts since Wed afternoon. Everything else seems to be all ok.

If it hasn't been resolved, you will need to contact support for help: https://fizz.ca/en/contact-us

 

One of the first things they will ask you to do is to reboot your phone and see if that helps (or you can just toggle airplane mode).

 

Since this is SMS (and not MMS), your APN does not have any effect on your ability to send/receive SMS.

Karl
Karl

Karl

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Fixed ! Thanks to all for the help and suggestions. I had already tried the reboot but no go. This morning I turned off the "auto" option for the network connection and tried to connect to the Videotron, Bell networks etc. When I put it back to "auto " mode it reconnected to Fizz and my outstanding texts from yesterday all came in. Maybe if I had tried the "airplane option" that would have fixed it as well. Thanks again for the help !