Answered question

Coverage outside Canada

My actual plan is Québec.
I'll be spending 4 months in the US.
1) It seems that the most convenient way to use my number is to switch plan to Canada + US instead of one of the two travel options, isn't it?
2) can I go back to my actual plan (Quebec only) once I won't need it any more?
Thanks for your help



User level
18 / 100

1) Yes, however you are not suppose to spend more the 3 months outside your area


We reserve the right to block access to all of your Fizz mobile services if your mobile services are used primarily on partner networks (Fizz EXT) for 3 consecutive payment cycles.


2) yes you can, however, if you are client before the 12 of april, probably you will loose your current price, since plan activated before the 12 of april, they are suppose to have a special price when the stabilization period is over

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Other answers

I would say the answer to your first question is no because the service might be suspended after 3 months. I suppose that's not what you want.
I suggest you buy a US sim and use it during your stay. But you also have to pay for your Fizz plan while in US if you want to keep it. It is worth keeping if you subscribed before April 12. We don't know yet when the stabilisation period will be over. Once it is, clients who subscribed before April 12 will be paying the launch prices. The others will pay the regular prices.
Another problem is keeping your phone number. If you want to keep it, you need to be subscribed with a provider. If you unsubscribe from Fizz without transferring your number to another provider, you will lose it.

@Stéphane: if Agnese changes her plan now and leaves for 4 months, probably the stabilization period will be over when she comes back. If she subscribed before April 12, she will lose the launch price when she will modify her plan back.

@Agnese, I am not able to find it at the moment, however, one user posts already a similar question, after chatting with the customer's service, they told her to buy an addons, as for showing the good faith (in my opinion).
Therefore, try to contact the support to see what they are going to tell you.