Answered question

why did i reach a credit card limit? i can't seem to be able to add any card

ive read what is being said on here, i deleted my cookies and tried from a private browser and it's not working. i think only fizz system can help?

Hanine
Hanine

Hanine

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For this problem you need to contact the support, they will reset the limit for you.

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email

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Other answers

This issue happens periodically. Only Fizz support can reset the limit for you. You need to contact them.

 

When entering your credit card info, here is helpful info posted by Fizz

https://fizz.ca/en/faq/what-payment-methods-can-i-use

 

You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

 

The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.

 

If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact Fizz Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during Fizz business hours

If you got the error message that You reached the maximum payment method for this account, then simply contact Fizz support to reset that field. Then try with either a different browser or with privacy mode. It worked well for me.
Good luck