I haven't use my sim card yet and it is still blocked. But, when I enter the number to activate it, I get an error saying that the number is already assigned to an other member...
Hi Raphael
Did you receive this message on your first activation attempt?
If yes, you should contact Fizz support: https://fizz.ca/en/contact-us
However if you already...
I tried to activate my SIM card but it hasn’t sent me an SMS confirmation yet. When I try to activate my SIM card again it says that it’s been used by another member.
Hello Lam,
We're sincerely sorry to hear this. Checking your account, I notice the activation wasn't fully completed initially. I also see that you've reached us regarding...
I had to cancel a "Move" installation, to transfer my Internet from my old apartment (Apt A) to my new one (Apt B). I was then obliged to deactivate my Internet plan entirely...
Bert
Contact the customer service, since I believe that you must return the modem and make a new subscription, since you cancel it.
1- Log in to your account (see top...
I have mutiple perks that are about to expire and I was wondering if I can activate them all at the same time or is it just 1 at time until its been used. Also if I can only do...
I thought I had activated my SIM card yesterday, did the phone # transfer and paid for the plan but then the phone # has not been transfered and I get an email today to finish...
Hello Allison,
Apologies for the situation encountered.
Having a look into your account, I could see that your transfer was not completed from our end. Therefore, the...