Why does the modem hide system logs from cusadmin?
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Dan Y. #1930
Posts: 7 ✭✭
in Internet
I've been battling an internet disconnection which seems to be happening every day at exactly 11:40am. For a month now, in fact. Techsupport is utterly useless and the modem itself shows no useful information.
The even more interesting part is that today, during the outage, I logged into the modem, and something in the web UI glitched, because I suddenly saw a new tab, all about DOCSIS, including the logs. Loads of critical errors were shown. A minute later the interface reset itself and I lost access to those logs, but now I know they are there.
So why the hell are they being hidden? What would be the harm in a user seeing logs and being able to submit them to support for faster problem resolution?
The even more interesting part is that today, during the outage, I logged into the modem, and something in the web UI glitched, because I suddenly saw a new tab, all about DOCSIS, including the logs. Loads of critical errors were shown. A minute later the interface reset itself and I lost access to those logs, but now I know they are there.
So why the hell are they being hidden? What would be the harm in a user seeing logs and being able to submit them to support for faster problem resolution?
12
Answers
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I don't think Fizz did it on purpose.
If it is a modem issue - you can open a ticket, and they will replace it.5 -
You ask a valid question. Here is a copy of the manual for the Hitron coda-4x8x modem.
https://www.manualslib.com/manual/1395317/Hitron-Coda-4-8-Series-Docsis.html
Since we are using the Fizz version of the Hitron coda-4680, we are given the customized GUI as determined/established by Fizz. Some of the "hidden" information would be helpful.
6 -
Btw does your disconnection happen with wired and wifi or wifi only?
What happens if you reset your modem earlier in the day before 11:40am? Does it still disconnect at 11:40am?
6 -
11:40 am bizarre...2
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