Answered question

Why can't I call a USA Phone Number?

I have the following plan:

Data: 2 GB
Voice: Unlimited minutes
SMS: Unlimited text messaging
Coverage: Canada + USA

And can no longer call the USA. I've tried restarting my phone and it does not change anything. It says "Your current plan does not allow you to connect this call".



User level
43 / 100

You must contact the support, since they have planned same maintenance


Go to this page, if you are not connect login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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