Answered question

My Rewards 250MB wont pass the status 'Pending activation'

I'm trying to activate my 250 MB reward but it stays at 'Pending activation'
My sim was activated 4 days ago and my sms/internet/phone line (plan) works just fine.

Jean-Sebastien
Jean-Sebastien

Jean-Sebastien

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0
1 / 100
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Mike
Mike

Mike

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Level
4
5000 / 5000
points

It will be applied to your next billing cycle

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Other answers

You should have a 500 MB welcome perk available that you can use instantaneously while you wait for the 250 MB to kick in at the beginning of your next billing cycle. You can see that as 500 MB bonus for the first month and 250 MB thereafter! Enjoy :)

Rui
Rui

Rui

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1
142 / 750
points

mine doesnt roll over, any1 know why? it says it last for 91 days, but the one from last month is "gone" already.

Yelena
Yelena

Yelena

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@Rui: upgrades don't roll over. After activation they reappear every month during 2 years from the date you received them.

I applied 3 data upgrades and it showed up in next billing day. It's still not usable !!!

I've been waiting 2 months and sent dozens support ticket to fizz support. Other than the "working on it" reply. Fizz didn't do anything to make it work. I asked them give me temporary perk so I can use. None !!!

Fizz management, can you see this message? Do something to make it work !!! Please.

Mike
Mike

Mike

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4
5000 / 5000
points

@anne: I do not like that, since I fully understand a glitch but I do not understand that they do not fix your situation I believe that it will be easy to put at least a perks

Yelena
Yelena

Yelena

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points

Not sure if Fizz management goes to this forum, only the Whizz team do.
Do you have "pending activation" message on top of the not usable upgrade? I would take a print screen and provide it to support. I contacted them once regarding pending upgrades, and I was told that they're not able to see them.

@Yelena, believe me, i'm not new Fizz user. I was one of the earliest Fizz user in Ottawa. I'm familiar with Fizz rules and I added data upgrade 1 month before summer break. I thought it will work but it doesn't. And it looks like Fizz will take other half year to fix it. Can I wish I can use my data upgrade in Christmas time ?