Answered question

My account is not locked, my payment has gone wrong, I have changed the payment method, when can my account be unlocked

My account is not locked, my payment has gone wrong, I have changed the payment method, when can my account be unlocked

Zhai
Zhai

Zhai

User level
Level
0
1 / 100
point
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

The payment it will be retry during the day, or check the point #2

 

Was your payment rejected?

If your monthly payment fails, you will receive a communication to let you know, and you will need to take action before 10 p.m. that same night by either:

  • Updating your payment method in your Fizz account.

OR

  • Making a credit card payment in order to release funds and allow for your Fizz payment to go through.

 

IMPORTANT

Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the amount due.  

If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:

  1. Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.

  2. Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

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