Answered question

Important: a systems maintenance is scheduled from July 28 to July 31

Hi everyone,

 

Last April, we announced a stabilisation period for our mobile services, and the upcoming systems maintenance is a step in that process. Please note the following important dates:

 

  • Some features in your Fizz account will be temporarily unavailable from July 28 to July 31.

 

  • If you need to make a change to one of your plans (mobile or Internet) or buy an Add-on, make sure to do so before July 28 or after July 31.

 

  • To our mobile service members: sporadic interruptions of your mobile services (calls, texts and data) may occur on July 31st.

 

For more details and to consult the complete list of impacts, visit:

https://fizz.ca/en/faq-stabilization-period

 

Our teams are working relentlessly to minimize the impacts on you. Thank you for your understanding and collaboration.

 

The Fizz team

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Whizz, thanks for this notice. I also received email with this additional info:

 

A systems maintenance is scheduled from July 28 to July 31.

Please note that the stabilization period for our mobile services will continue once this systems maintenance has been completed, and the temporary low rates of our mobile plans will therefore remain in effect. 
 
The Fizz team
 
MEV
MEV

MEV

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@redhead: I think they are sending the emails by batch. I just received my email a few minutes ago.

Looks like stabilisation will end in July according to their web page (they had changed it to August, but now it's back to July):

How long will the stabilization period last?
The stabilization period will last at least until the month of July 2019, and will only end once the mobile network has been stabilized, and tested over the course of several weeks.

Mike
Mike

Mike

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In the french post they confirm that they will let us know a month in advance.

@red @mike

"While the systems maintenance is an important step, the stabilization period for our mobile services remains, as do the temporary low rates of our mobile plans. You will be notified one month in advance of the end of the stabilization period." @redhead thanks for the heads up - will make an edit to our web page:)

Jay

Devin
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Devin

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I've been a subscriber since the beginning but I can't risk this much downtime, I have to switch providers. It's been a good run...thank you for the heads up this time.

David
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David

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The downtime risk is only intermittently on July 31st (possibly), not all the days. So that doesn't seem bad at all. The other days are for website functions that will be unavailable, not the network. Hopefully this puts Fizz well on the way to solving the major issues!

Two things:
1) Got the email yesterday about the maintenance, so koodos Fizz.
2) The stabilisation page no longer has an end date for when the stabilisation ends...

I quote:
"How long will the stabilization period last?
The stabilization period will only end once the mobile network has been stabilized, and tested over the course of several weeks. You will be notified one month in advance of the end of the stabilization period."

Shilgi
Shilgi

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thanks for letting us know!

BreDoubleT
BreDoubleT

BreDoubleT

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Thanks for the heads up, much appreciated :)