Answered question

Does mobile internet work nationally? Works for me in my home area code in Ottawa but nowhere else

Works in Ottawa but not once it leaves home area code. Once it enters fizz ext network I no longer have internet access. No access even in metro Toronto. Is this normal?



User level
2 / 100

If you have Canadian coverage yes it must work.
Did you have activated the data roaming?
This week I read other people complaining about similar problems with data in roaming.I will contact the support.

Go to this page, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

Your can also send a message via facebook messanger and click send a message (this is a bit slower)

You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

If you selected Canada coverage in your package, then you should. Roaming must be activated.
You better contact Fizz support now to fix it, as you are paying for that service.

No, that's not normal. Is this a long term problem or something you've noticed recently? I have seen multiple people complain about recent problems with Fizz EXT outside of Quebec/Ottawa, but it did work for me as recently as early July while in Ontario.

Do you have roaming activated on your phone?



User level
142 / 750

Should but also sometime it doesnt. I have the problem in montrela metro. Does your phone suppoort the available bandwidth offered?

I have a Chinese Phone and it doesn't support the 4G bandwidth in Canada so im on H+ most of the time and no network in metro or at specific locations

@Rui, @Yelena when Steven says metro Toronto, I believe he is talking about the Toronto metropolitan area and not the "Metro" which most of the rest of Canada calls the subway :-). The only mobile network on the Toronto subway is Freedom, no other operators are available.