Answered question

Why isn’t my internet access restored ?

I changed cards recently and forgot to switch my method of payment so the initial payment attempt didn’t go through but now my payment went through it’s been two days how come my service hasn’t returned?



User level
4 / 100

Hi Dondre,

I apologize for everything this situation may have caused. I have informed our technical team about your situation and they are already investigating this case. As soon as they are done, your services will be restored.

Thanks for understanding.
Have a great day!

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Other answers

Contact the support in order to escalate your problem and fix it

Go to this page, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

Your can also send a message via facebook messanger and click send a message (this is a bit slower)

You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.