Mobile data on iPhone not working on EXT network?

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Michael J. #8099
Michael J. #8099 Posts: 2 ✭✭
in My Mobile
I cannot get mobile data to work at all when on the EXT network. I have an iPhone 5 and have done all software updates and carrier setting updates. Roaming turned on makes no difference. This started as soon as I left Quebec. Was fine on the normal fizz network. Any ideas?

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  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
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    Do you have Canada coverage? If you only have Quebec coverage, you won't be able to roam on the EXT network outside of Quebec.
  • Michael J. #8099
    Michael J. #8099 Posts: 2 ✭✭
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    Yes I have a 5s and the data was working before.
    Also I have Canada wide coverage so it’s not that either.
  • Stéphane B. 10644
    Stéphane B. 10644 Posts: 786 ✭✭
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    If you can't find any solution here, then your next option is contact Fizz support https://fizz.ca/en/contact-us
  • Yelena
    Yelena Posts: 1,861 ✭✭
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    Did you select Fizz as provider in settings?
    Try to restart the phone and put it in airplane mode then put it back to normal.
  • Mike
    Mike Posts: 20,731 ✭✭
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    You should contact the support

     

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues,  You must be logged in

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

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    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

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    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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