Answered question

How to solve the "You have reached the maximum number of payment attempts for this cycle." Problem?

You have reached the maximum number of payment attempts for this cycle. How to solve that problem

Schneiders
Schneiders

Schneiders

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Level
0
2 / 100
points

You need to contact the support, is the only way :(

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

When entering your new credit card, here is helpful info posted by Fizz

https://fizz.ca/en/faq/what-payment-methods-can-i-use

 

You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

 

The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.

 

If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact Fizz Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during Fizz business hours

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

You need to contact Fizz support to reset your limit.

 

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.