Current outage?

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Karina M.
Karina M. Posts: 9 ✭✭
in My Mobile
Since 7:30 I can't seem to send/receive anything. Fizz error 38.

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    I have the same problem
  • Yelena
    Yelena Posts: 1,861 ✭✭
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    Is it happening only for sms?
  • Mike
    Mike Posts: 20,727 ✭✭
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    For now only the SMS, calls are OK and data OK
  • Stéphane B. 10644
    Stéphane B. 10644 Posts: 786 ✭✭
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    Error for me too. Any communication from Fizz yet ?
  • Sebastian P. #141
    Sebastian P. #141 Posts: 2 ✭✭
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    Same thing here, its only 8am so they wil start attending to this as of now
  • Mike
    Mike Posts: 20,727 ✭✭
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    I am chatting with them, and I told about the problem
  • Mike
    Mike Posts: 20,727 ✭✭
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    Mon SMS fonctionne
  • Kelley
    Kelley Posts: 1 ✭✭
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    I haven't been able to send or receive text messages all morning. Hoping they fix this soon.
  • samisheikh
    samisheikh Posts: 192 ✭✭
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    Having the same issue and so is a friend of mine. I thought we were near the end of stabilization period.
  • Whizz
    Whizz Posts: 19,102 admin
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    Hello all,
    We are aware about the situation. I want to let you know that everything shoud be back on track after a restart of your devices.
    Do not hesitate to try the steps described in our link: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    If the situation persists, please contact us by social medias or by chat https://fizz.ca/en/contact-us
    Thank you for collaboration!
    Have a nice day! ;)
    Claudiu
  • Alexandre L. 2299
    Alexandre L. 2299 Posts: 5 ✭✭
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    A restart hasn't done anything to fix the issue
  • Yelena
    Yelena Posts: 1,861 ✭✭
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    @Alexandre: I would also try to enable and disable the airplane mode.
  • Alexandre L. 2299
    Alexandre L. 2299 Posts: 5 ✭✭
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    Single texts are going through but not group texts
  • Yelena
    Yelena Posts: 1,861 ✭✭
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    You can contact the support directly to look into it.
    https://fizz.ca/en/contact-us
  • redhead
    redhead Posts: 818 ✭✭
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    Whizz (Fizz) says they are aware of problem.
    Once you are happy with community answers, please select a best answer to close the discussion.
  • the_lebuis
    the_lebuis Posts: 19 ✭✭
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    It is back for me.
  • Erick D. #7829
    Erick D. #7829 Posts: 2 ✭✭
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    It's back for me also
  • Yelena
    Yelena Posts: 1,861 ✭✭
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    @Karina: since the issue is resolved, can you close the topic by choosing the best answer?
This discussion has been closed.

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