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Answered question

Current outage?

Since 7:30 I can't seem to send/receive anything. Fizz error 38.

Karina
Karina

Karina

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over 1 year ago
Category
My Mobile
Category
Coverage
Answer count
18 answers
Author name
Karina
Date
July 16, 2019
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q
redhead

redhead

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4
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Whizz (Fizz) says they are aware of problem.

Once you are happy with community answers, please select a best answer to close the discussion.

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redhead
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a

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Other answers

Mike

Mike

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4
5000 / 5000
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I have the same problem

Author name
Mike
Date
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answer
a
Yelena

Yelena

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Level
4
5000 / 5000
points

Is it happening only for sms?

Author name
Yelena
Date
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answer
a
Mike

Mike

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4
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points

For now only the SMS, calls are OK and data OK

Author name
Mike
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answer
a
Stéphane

Stéphane

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3
3261 / 5000
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Error for me too. Any communication from Fizz yet ?

Author name
Stéphane
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a
Sebastian
Sebastian

Sebastian

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Same thing here, its only 8am so they wil start attending to this as of now

Author name
Sebastian
Date
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answer
a
Mike

Mike

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I am chatting with them, and I told about the problem

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Mike
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a
Mike

Mike

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4
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Mon SMS fonctionne

Author name
Mike
Date
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answer
a
Kelley
Kelley

Kelley

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0
12 / 100
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I haven't been able to send or receive text messages all morning. Hoping they fix this soon.

Author name
Kelley
Date
Answer likes
answer
a
samisheikh

samisheikh

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Level
3
2107 / 5000
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Having the same issue and so is a friend of mine. I thought we were near the end of stabilization period.

Author name
samisheikh
Date
Answer likes
answer
a
Whizz

Whizz

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Level
4
5000 / 5000
points
Team

Hello all,

We are aware about the situation. I want to let you know that everything shoud be back on track after a restart of your devices.
Do not hesitate to try the steps described in our link: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
If the situation persists, please contact us by social medias or by chat https://fizz.ca/en/contact-us
Thank you for collaboration!

Have a nice day! ;)
Claudiu

Author name
Whizz
Date
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answer
a
Alexandre
Alexandre

Alexandre

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49 / 100
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A restart hasn't done anything to fix the issue

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Alexandre
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a
Yelena

Yelena

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4
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@Alexandre: I would also try to enable and disable the airplane mode.

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Yelena
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Alexandre
Alexandre

Alexandre

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Single texts are going through but not group texts

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Alexandre
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Yelena

Yelena

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You can contact the support directly to look into it.
https://fizz.ca/en/contact-us

Author name
Yelena
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a
the_lebuis

the_lebuis

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79 / 100
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It is back for me.

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the_lebuis
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a
Erick
Erick

Erick

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21 / 100
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It's back for me also

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Erick
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a
Yelena

Yelena

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4
5000 / 5000
points

@Karina: since the issue is resolved, can you close the topic by choosing the best answer?

Author name
Yelena
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answer
a

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