I seem to be having this issuel and it all happened between 12 AM to 3 AM. Also got an email and text at 3:30 AM saying to update payment methods because apparently it was...
Hello Alexandre,
Apologies for the situation encountered.
Checking your account I could see that you have been double charged as you've mentioned. Because of this, a ticket...
Hello, I was charged twice for my Internet payment this month. As shown in the picture. On top of that, I even received an email saying the payment did not go through. I hope...
Hello Son,
Apologies for the situation encountered.
Checking your account I could see that you have been double charged as you've mentioned. Because of this, a ticket for...
Any veteran on here who could tell me if this is a regular thing with fizz ? Idk if I missed the part in the fine prints where it says that this coda-4680 is complete bunk but...
Hello Mathieu,
Had the same kind of issues since last May approx (april-may 2020). The modem is randomly capped at download speeds of ~0.1 Mbps every day or so and upload...
Every day around 10h30 we loose internet connection for 5-10minutes. This is annoying. Restarting the modem doesn’t fixed the issue. I unplugged the power for 30sec then back in...
Patrick,
Please, try a factory reset of your modem.
With a sharp object, hold on 35,40 seconds the reset button back in the center of the modem and released it after.
Wait 2...
Hello Yankee,
Apologies for the unpleasant situation.
I have verified the account on my end as well and I have created a ticket towards our technical team so they can have...
