Billing charges?

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tracy W.
tracy W. Posts: 3 ✭✭
in About my account
I would like to know why my credit card was charged for more than my account fee?

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    It should be a billing error, you need to contact the support in order to fix it

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • samisheikh
    samisheikh Posts: 192 ✭✭
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    Hi Tracy,
    You can actually view your invoice if you login to your account --> Go to My Plans --> click on history, you can view if you had any overage and a breakdown of your invoice.
    Thanks
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