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Billing charges?

I would like to know why my credit card was charged for more than my account fee?

tracy
tracy

tracy

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0
3 / 100
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over 1 year ago
Category
About my account
Category
Payment
Answer count
2 answers
Author name
tracy
Date
July 12, 2019
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viewed 73 times
question
q
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

It should be a billing error, you need to contact the support in order to fix it

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Mike
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samisheikh

samisheikh

User level
Level
3
2107 / 5000
points

Hi Tracy,

You can actually view your invoice if you login to your account --> Go to My Plans --> click on history, you can view if you had any overage and a breakdown of your invoice.

Thanks

Author name
samisheikh
Date
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