Answered question

Data issue ?

Question: didn’t solve my problem yet, « I used my old Sim card to get a new number but my data doesn’t work why? The phone works well but dat doesn’t »

Itad
Itad

Itad

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52 / 100
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Hi Itad,

As I have checked your account I see that you bought 2 Add-ons. The purchase is not completed and I have escalated the issue to our technical team. They will activate them as soon as possible. When they are done we will let you know via e-mail.

Regarding you data issue, I see that our technical team already fixed it and fully activated the plan on our end.
Have a good one!
-Bogdan

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Other answers

Itad
Itad

Itad

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52 / 100
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I tried several times but It doesn’t work!how I can contact the support department.

Itad
Itad

Itad

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52 / 100
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Same problem! Didn’t work!

Shilgi
Shilgi

Shilgi

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you can contact them through Facebook or on the chat bubble

Itad
Itad

Itad

User level
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52 / 100
points

Too late to get the answer!

like many people here suggested, verify 1st your APN setting and double check if your phone is compatible with Fizz. You can use this site below to verify if your phone is compatible, check if your your phone is compatible with Videotron:

https://www.kimovil.com/en/frequency-checker/CA/lg-v30