Answered question

Not internet yet?

Even if I settled APN setting manually 6 heures ago, and restarted my phone 4 times, still no internet. Help please!

Magdalena
Magdalena

Magdalena

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Mike
Mike

Mike

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Did you check the data is enabled in your phone?
Do you have data in your plan?
Is your phone compatible with Fizz?
If all the answers are yes, you must contact the support

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Do you have data in your package ?
By experience, incoming and outgling calls + Internet are usually easy to set. It's more the MMS that usually gives hard time.
Incoming and outgoing calls are working ?
SMS too ?
https://fizz.ca/en/contact-us