Answered question

active sim card

last night , when I was activing my sim , I was interruputed and couldn't compelte the process .today when I want to active it again , I was told that the activation code was used and I couldn't go to the next step .

lihui
lihui

lihui

User level
Level
0
1 / 100
point
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you check if under your account you have a plan? If not, contact the support

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Leifuer
Leifuer

Leifuer

User level
Level
3
4794 / 5000
points

So can you use your Fizz number now?

Can you make calls or send sms or use data?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you check if under your account you have a plan? If not, contact the support

 

CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

Dominic
Dominic

Dominic

User level
Level
3
4226 / 5000
points

You have to contact the support to help you finish the activation process.