Hey fizz I asked why I can’t add a new card yesterday - now I’m out 50 on my data trying to get a re

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Erin D. #5257
Erin D. #5257 Posts: 3 ✭✭
in About my account
You froze my account because of a failed payment so I deleted one of two cards (NOT THE ONE I WAS PAYING WITH) it still said I hit my max so I deleted the one I had been paying with and it STILL SAYS IM AT MY MAX. Please fix this as I’m cut off from data on my phone plan and now have to pay businesses money to use their wifi to contact you because you’re too cheap to offer a gd phone number. Please fix this before I just switch to another service because this is getting so expensive so fast like I said I’m already 50$ out on overage data just to talk to no one on here.

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  • Yelena
    Yelena Posts: 1,861 ✭✭
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    Please kindly address your request to the support. We are customers here like you and we cannot fix technical problems, just give advice. You can contact them by chat or messenger. https://fizz.ca/en/contact-us
  • Kenny L. #23
    Kenny L. #23 Posts: 794 ✭✭
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    You'll need to contact Fizz support directly to get this resolved. They aren't always active on the forums.
    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.
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