Answered question

why I cannot add credit card information

I was informed that it reached the maxium credit cards allow to this account

Lillian
Lillian

Lillian

User level
Level
0
1 / 100
point

Hi Lillian,

I am sorry for the inconvenience. In this case you will need to delete your cookies before you try again. You will need to make sure that you are using only a payment method that is accepted by the system, here you can find the ones that are:  https://fizz.ca/en/faq/what-payment-methods-can-i-use  .
Regarding the billing address, you will need to contact your bank and ask for a bank statement where you can see the billing address that they have on their end. You will need to enter it manually as exactly as it appears on the statement. In the process, if you get any error, please take a screenshot where we can see the fields with the info that you are entering and the error message. In the case that we will need to escalate your issue to our technical team it will be very helpful.

I have reset the limit for your account. You may try again, but please double check again all the information before you start the process.

Thank you very much for your kind understanding and cooperation.
Have a wonderful day!
-Bogdan

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Other answers

Yelena
Yelena

Yelena

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Level
4
5000 / 5000
points

It is a known issue. You have to contact the support by chat or Facebook messenger. They will arrange it.
https://fizz.ca/en/contact-us