Answered question

Why can't I make phone calls?

It's been a couple of days that I just can't receive or make phone calls.. I tried contacting customer service the chat bubble never appears. Whenever I try to call I hear: Bonjour bienvenu au service Videotron, vous n'avez pas acces a ce service, pour plus d'informations veuillez communiquer avec nous.
But I have unlimited texts and phone calls and data? everything works except phone calls...

Firdaous
Firdaous

Firdaous

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Hello Firdaous,

I am really sorry for everything you are experiencing. Can you please contact us via Facebook Messenger or Live Chat? This way we will be able to do a proper troubleshooting. Here you can find the steps to do it: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan

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Mike
Mike

Mike

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Very strange you can also use facebook

For the bubble