Why can't I make phone calls?
It's been a couple of days that I just can't receive or make phone calls.. I tried contacting customer service the chat bubble never appears. Whenever I try to call I hear: Bonjour bienvenu au service Videotron, vous n'avez pas acces a ce service, pour plus d'informations veuillez communiquer avec nous.
But I have unlimited texts and phone calls and data? everything works except phone calls...
But I have unlimited texts and phone calls and data? everything works except phone calls...
15
Answers
-
Very strange you can also use facebook
For the bubble
7 -
Contact customer service via Facebook messenger.8
-
Is your cellphone compatible with Fizz network bands for call and SMS? Your device must support HSPA 850 MHz or 1900 MHz frequencies: https://fizz.ca/en/faq/compatible-devices6
-
Hello Firdaous,
I am really sorry for everything you are experiencing. Can you please contact us via Facebook Messenger or Live Chat? This way we will be able to do a proper troubleshooting. Here you can find the steps to do it: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a good one!
-Bogdan6
This discussion has been closed.