How to add more information for the installation?

Probably you should contact the support to be sure that the message pass

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

the best is contact support via chat as @Mike said so you get the message out promptly

@tsz: did it work out? Can you close the topic by choosing the best answer please?

@tsz: can you share with the community what did you do and close the topic by choosing the best answer please?