Have you tried any troubleshooting?
- Logon your account to check plan status and make sure you still have data.
- Make sure the data settings on your phone are good. Recheck the APN settings.
- Try rebooting phone, enable/disable airplane mode.
- You can also try your SIM card on another phone.
If problem persists, you need to contact Fizz support.
You can send a message by facebook
https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
-
You're active on a help page such as https://fizz.ca/en/contact-us
- Simply click on the chat bubble that appears at the bottom on the right.
-
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
