Answered question

voicemail trouble?

Roughly about 2 to 3 weeks ago the voicemail service started to act up. The trouble started with the voicemail message itself not being available (I am talking about the voice itself, similar to hanging up, however the message was there). The next trouble is that the SMS fro voicemail left is not send once the voicemail message it is left on your servers. However a couple of days after (ranging from 2 to 4 days of delay) an SMS is send out for the voicemail. At that time I had up to 6 voice messages. I have an Samsung Android phone.

Alexandru
Alexandru

Alexandru

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0
2 / 100
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You need to contact Fizz support to get this resolved.

 

You can send a message by facebook: https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Mike
Mike

Mike

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Level
4
5000 / 5000
points

Try to contact the support probably they can reset it

I'd contact support using chat or fb messenger. I had tons of voicemail issues as well, and it took a month for support to finally fix my voicemail. People would call me and they would be redirected to a message that the number is not in service meanwhile it was the call forwarding to the voicemail number.

Hi Alexandru,

I am sorry for the inconvenience. If the issue persists, please contact us via Facebook Messenger or Live Chat. Here you can find info about how you can do that: https://fizz.ca/en/contact-us .

We will more than happy to help you.
Have a good one!
-Bogdan