Answered question

My phone was stolen I got a new SimCard but I think I activated wrong can I fix it?

My phone was stolen, I got a new SimCard, I follow the steps to activate it, but then I notice that I should do a different way to replace. And when I enter the code says that was already activated. How can I fix it? I wanna keep my number.



User level
25 / 100

Depend what you did wrong. A sim card can be reused, but if you have activated an account with it you need to unsubscribe.
You are better off contacting the support

in the mean time a good link

Go to this page, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

Your can also send a message via facebook messanger and click send a message (this is a bit slower)

You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Hi Carmen,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the following link:

Have a great day!