Answered question

Billing address ?

I saw similar questions, no answers: I am a new user trying to order a simcard. I keep getting a '"There is a problem with the billing address you provided. please try again." I triple checked 3x: I did not make any mistake (same address as amazon etc). No PO box either. CC contact is the same as my account.

Now I have a "You have reached a maximum number of credit cards..." but when I look in my profile, there is nothing under "payment methods"...

So... how do I pay you ?

Dominic
Dominic

Dominic

User level
Level
0
2 / 100
points

Hi Dominic,

I am really sorry for the inconvenience. As I have checked your account I can see that one of my colleagues already helped you with the limit. As I can see there is no credit card attached to your account. Can you please contact us and let us help you further in this question? Here you can find info about how you can access the chat bubble: https://fizz.ca/en/contact-us .

Thank you for your understanding.
Have a good one!
-Bogdan

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Other answers

Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
points

When you get the "You have reached maximum..." message, it means you need to contact Fizz support to reset and unlock your account.

You can send a message by facebook: https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

This sounds like your account got frozen, the best solution is to contact their support on either messenger or on their support page.

Best of luck.

Frédéric
Frédéric

Frédéric

User level
Level
0
22 / 100
points

You should directly contact support