Answered question

You have reached the maximum of credit cards allowed an account ?

You have reached the maximum of credit cards allowed an account ?

song
song

song

User level
Level
0
2 / 100
points

Fizz support needs to reset your limit.

 

You should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

It’s a known issue that has been affecting lots of fizz clients lately. Contact support either by chat or facebook messenger. They are the only ones who can fix this.

peterpan
peterpan

peterpan

User level
Level
1
352 / 750
points

Facebook messenger and fizz support will reset your limit.

Stéphane
Stéphane

Stéphane

User level
Level
3
3261 / 5000
points

It's a known problem, that can be fixed easily and quickly by Fizz Support. Fizzy described very well the procedure to contact them.

Just make sure your browser does not block you from adding a new method of payment. And that your billing address matches.

Good luck,

Hi Song,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.

Have a great day!
Radu

When entering your new credit card, here is helpful info posted by Fizz

https://fizz.ca/en/faq/what-payment-methods-can-i-use

 

You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.

 

If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.