Answered question

SIMs not recieved?

Please check why i did not get my 2 sims
it is been ordered about 10 days ago

Afif
Afif

Afif

User level
Level
0
3 / 100
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

If your payment went through and was processed, you should have received your SIM cards by now.

You should contact Fizz support. You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Sergio
Sergio

Sergio

User level
Level
3
3665 / 5000
points

You will have to contact support

08:00 to 21:00 week time
10:00 to 18:00 weekend

CHAT
Go on this page
if you are not connect then login
Go to a faq page like :
https://fizz.ca/en/faq/resolving-issues

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)

Something went wrong, as I got mine in less than 2 days, my friend too.

I hope someone didn't steal it.

Sergio and Fizzy described very well how to contact Fizz Support, they will be able help you.

Hi Afif,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.

Have a nice day!
Radu