modem not initializing

Jonathan D. #6596
Jonathan D. #6596 Posts: 1 ✭✭
Tech came and installed everything. He plugged in the modem and said it needed to "update itself". Hours later, I'm only seeing the power light, down arrow light and a flashing up arrow light. Unplugging/replugging gets me the same results. What's going on?

Answers

  • Mike
    Mike Posts: 20,643 ✭✭
    Did you try an hard reset? I do not have the residential internet but I will try that or you can contact the support
  • Mike
    Mike Posts: 20,643 ✭✭
    I do not have the residential internet
    But I will try an hard reset or contact the support
    Did you read this
    https://fizz.ca/en/faq/how-install-my-wi-fi-modem
  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
    The tech should have tested the signal on the cable, he wouldn't have left if something was wrong with it. I would tend to say your modem is defective (a dud).
    Contact support for help.
  • Simon H. #6464
    Simon H. #6464 Posts: 194 ✭✭
    Does the Fizz wifi appear in your devices? Theirs a setup page via the fizz wifi...
  • Whizz
    Whizz Posts: 18,809 admin
    Hello Jonathan
    I see that you were assisted with your issue by one of my colleagues. If you are still having problems, please let us know.
    Have a good day!
    Catalin
This discussion has been closed.