Answered question

How long are technical support escalations?

I have been unable to click the make monthly payment button since I changed credit cards on my account. Customer support cant help, its been escalated but I have been one 4 days without a phone line and its has been 2 days since its been escalated, this situation is very frustrating.

Tristan
Tristan

Tristan

User level
Level
0
4 / 100
points

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Sergio
Sergio

Sergio

User level
Level
3
3665 / 5000
points

You should get back to them again. We never know you may get someone that is more proactive or more familiarized with this kind of problems

Try by chat or facebook again.
Good luck

Dominic
Dominic

Dominic

User level
Level
3
4690 / 5000
points

In my experience, I always received an answer by the 3rd day after the ticker has been opened.