Answered question
I'm experiencing the same challenge. I'm paying an extra 5$ on my monthly plan to have 500 minutes long distance calls to Israel, but when I call to Israel, I get a message saying 'your plan does not allow you making this call'. can anyone help out on this issue? since that Fizz does not provide customer support.
You should confirm that the correct Add-On is active for your plan. Have you tried calling with "1" before the area code and also without the '1'?
You can reach Fizz customer support here:
You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Other answers
Check with support. It seems like there is a bug preventing your add-on to be active
