Answered question

500 minutes israel?

I'm experiencing the same challenge. I'm paying an extra 5$ on my monthly plan to have 500 minutes long distance calls to Israel, but when I call to Israel, I get a message saying 'your plan does not allow you making this call'. can anyone help out on this issue? since that Fizz does not provide customer support.

Aharon
Aharon

Aharon

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Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
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You should confirm that the correct Add-On is active for your plan. Have you tried calling with "1" before the area code and also without the '1'?

 

You can reach Fizz customer support here:

 

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Fizz offres customers support by chat, facebook or using a form.
You should contact them by chat, I was always able to chat with the support

Dominic
Dominic

Dominic

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Check with support. It seems like there is a bug preventing your add-on to be active

Hey @Aharon,

Everything should be working as usual. I also see that there was some usage with your LD calling plan to Israel :) Please confirm and close the thread with the best answer if your issue was resolved.

Jay