You should confirm that the correct Add-On is active for your plan. Have you tried calling with "1" before the area code and also without the '1'?
You can reach Fizz customer support here:
You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
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You're active on a help page such as https://fizz.ca/en/contact-us
- Simply click on the chat bubble that appears at the bottom on the right.
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You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
