Answered question

change my plan but it's not use?

I changed my plan from out of data to 1GB last month and I received the letter confirmation, and today it's the new cycle for my new plan, but I still can not use my data, when I checked my account with manage my plan, i can see my plan is 1GB, but whern i back to overview, it told me you're all out of data! it's very strange, so how can i use mu new plan?

Ellie
Ellie

Ellie

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Mike
Mike

Mike

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Ellie
Ellie

Ellie

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21 / 100
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I already configure my APN, but the problem is when I checked my account, there is no data for me

Ellie
Ellie

Ellie

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0
21 / 100
points

there are 2 photos, one photo is out of data, another is 1GB.... very very strange!

Os
Os

Os

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1
135 / 750
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Hi Ellie,
You might need to reset your network settings. This will also reset the Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
I would suggest that before resetting the network, to contact Fizz directly because there seems to be a confusion with your plan.

Here's how to reset your network settings if you have an Android device (it might vary a bit depending on the Android version your phone carries).

1- From the Home screen, navigate: Apps > Settings > Backup and reset. ...
2- Tap Reset network settings.
3- Tap Reset Settings.
4- If applicable, enter the PIN, password, fingerprint or pattern then tap Reset Settings again to confirm.

These are the step if you have an iPhone
Tap Settings > General > Reset > Reset Network Settings.

It looks like something went wrong with your renewal.

 

You should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Mike
Mike

Mike

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4
5000 / 5000
points

It seems that you do not have the data in your plan. Contact them

Code_KRUEW
Code_KRUEW

Code_KRUEW

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Level
4
5000 / 5000
points

I had the same issue you are describing. I changed my plan and on my cycle day, my displayed data, minutes, texts showed 0. After escalating to support and after 2 weeks, I was informed my plan change failed. They resolved the display issue, but could not give me my new plan.

Hamzeh
Hamzeh

Hamzeh

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Level
0
14 / 100
points

I update my plan but I can’t, I don’t know why?
I want to change my data plan to 4G monthly.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Ellie,

I am really sorry for the inconvenience. This case will need to be escalated to our tech team as it seems that there is a display issue that is affecting your services. Please contact us, as we will need personal information and we can't have it posted here. Here you can find the options to contact us: https://fizz.ca/en/contact-us.

Have a good one!
-Bogdan