Unanswered question

update a credit card

I remove all the credit card on my account and now I am trying to put one in and this is the message I am getting : You have reached the maximum number of credit cards allowed on an account

Mounir
Mounir

Mounir

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Answers

Sergio
Sergio

Sergio

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3
2148 / 5000
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You have no choice to contact support

08:00 to 21:00 week time
10:00 to 18:00 weekend

CHAT

if you are not connect then login
Go to a faq page like :

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)

Fizz support needs to reset your limit.

 

You should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Dominic
Dominic

Dominic

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Known issue that affects lots of users here. Only Fizz support can reset it.

Hi Mounir,

I am sorry for this situation. You will need first to make sure that you are using only one of the accepted payment methods, here you can check them: https://fizz.ca/en/faq/what-payment-methods-can-i-use .

If you know that your Canadian card is good, you will need to contact your bank to ask for a bank statement to see the billing address on their end. When you update your payment method you will need to manually enter the billing address as exactly as it appears on the bank's end.

I have reset the limit for your account. Before you start the process again please delete your cookies.

After you add the new card, please go to "My plans"/"Manage plan"/"Payment methods" and set the new payment method as default. When you are done you will be able to use the "Make my monthly payment" button under the same action as above.

Have a good one!
-Bogdan

Stéphane
Stéphane

Stéphane

User level
Level
2
793 / 2000
points

It"s a known problem, Sergio and Fizzy described how to reach Fizz Support. They will reset that field in no time, and you will be able to add a new card quickly.

Two things to keep in mind, (1) browser (2) billing address must match

Good luck,