Answered question

Why is there no service? Website says fully fonctional yet i cannot call or receive texts ect!

Status of our services is not updated or is it just my phone that has no service at this moment???? Unable to send or receive calls or texts or anything! Anyone else not having any service?

Cindy
Cindy

Cindy

User level
Level
0
15 / 100
points

Do you have service now? Already tried restarting your phone?

 
If problem persists, you should contact Fizz support.

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Dominic
Dominic

Dominic

User level
Level
3
4226 / 5000
points

Which area are you in?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

At the moment I do not have problems

Cindy
Cindy

Cindy

User level
Level
0
15 / 100
points

2 weeks ago my credit card had fraud so we cancelled it ordered a new one. Forgot fizz was on it so service was cut. So i added the new card and service came back 20min later on wednesday. Then it cut again completely last night wtf? When i checked no notifications nothing. Next morning i see fizz had automatically unselected the new card and selected the old one wtf!? Plus i could not delete the old card last week it would not let me. So i had to unselect the old and re select the new one for my paiment to go through and service come back! Fizz you need a better payment system!

JOAO
JOAO

JOAO

User level
Level
1
126 / 750
points

If you do not pay for unlimited calling you need to have money on wallet or add ons even to RECEIVE calls. 

Thang
Thang

Thang

User level
Level
0
12 / 100
points

I have no service from Fizz for the last 2 days. I am in Ottawa/Gatineau area.

Hi Thang,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan

Cindy, here is Fizz's FAQ: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

Make sure you delete the old credit card from the system. Fizz billing seems to be a bit tricky. There are 2 areas where you can see your credit card: In your Profile and for each Plan. In both areas, make sure there is only the new credit card and it is set as the default.

https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

 

If you run into any issues, contact Fizz support. They will be able to help.