Answered question
Status of our services is not updated or is it just my phone that has no service at this moment???? Unable to send or receive calls or texts or anything! Anyone else not having any service?
Do you have service now? Already tried restarting your phone?
You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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2 weeks ago my credit card had fraud so we cancelled it ordered a new one. Forgot fizz was on it so service was cut. So i added the new card and service came back 20min later on wednesday. Then it cut again completely last night wtf? When i checked no notifications nothing. Next morning i see fizz had automatically unselected the new card and selected the old one wtf!? Plus i could not delete the old card last week it would not let me. So i had to unselect the old and re select the new one for my paiment to go through and service come back! Fizz you need a better payment system!
I have no service from Fizz for the last 2 days. I am in Ottawa/Gatineau area.
Cindy, here is Fizz's FAQ: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Make sure you delete the old credit card from the system. Fizz billing seems to be a bit tricky. There are 2 areas where you can see your credit card: In your Profile and for each Plan. In both areas, make sure there is only the new credit card and it is set as the default.
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
If you run into any issues, contact Fizz support. They will be able to help.
