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Updated credit card, why is the account still frozen

I updated credit card, account is still frozen, Please unfreeze. need the phone

Lijie
Lijie

Lijie

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Level
0
38 / 100
points
12 months ago
Category
My Mobile
Category
My account
Answer count
5 answers
Author name
Lijie
Date
June 08, 2019
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viewed 106 times
question
q
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

You can read more here https://fizz.ca/en/faq/what-payment-methods-can-i-use

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Fizzy
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Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

It can take 24h to process the payment

Author name
Mike
Date
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answer
a
Quang-Tri

Quang-Tri

User level
Level
1
627 / 750
points

Yea Mike is right, wait 24 hours and let us know if it's still frozen.

Author name
Quang-Tri
Date
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answer
a
GOAT
GOAT

GOAT

User level
Level
3
2297 / 5000
points

Looks like you're going to have to wait until tomorrow unfortunately.

Author name
GOAT
Date
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answer
a
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Was your credit card expired? Or was your payment rejected?

 

Read here to determine course of action you should take:

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

Feel free to contact Fizz support if you have questions.

Author name
Fizzy
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