If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.
I have 5 phones with Fizz. When updating my credit card information, I have to do it one phone at a time by adding the new card and then deleting the previous one (all accounts...
Hi Michael
You need to enter your credit card once, and associated with every plan if all your plans are in the same account, you do not need to enter it 5 times, only one...
My internet connexion cut even if I updated my credit card info. Could you please get it started ASAP? Also, can a human being give me a call to confirm?
Hi Philippe
Fizz is 100% online. You can chat with support online, but there are no phone calls.
https://fizz.ca/en/contact-us
In addition to adding the new credit card...
Hello,
My dad has an account separate to mine on FIZZ but when he signed up he did not complete his profile therefore he is not able to log in to update his credit card...
Hi Tarmin
If you did not confirm your email address within the required timeframe, your Fizz account will be automatically blocked. Check also the SPAM folder...
My name is bobenza, and I forgot to update my credit card information. The automatic payment withdraw was declined my bank. But I just updated the profile with the new credit...
Hi Bobenza
Here are the steps to update a payment method, and associate it to your plans:
<Make sure you have done steps 5 & 7. Step 6 is optional>
1. In your Fizz...
This question thing is such a pain and a waste of time. Login in with the ReCaptcha is insulting. Anyway, usual credit card was hacked so trying to put the new one before...
Ankine, when updating your payment information, make sure the card is accepted by Fizz:
https://fizz.ca/en/faq/what-payment-methods-can-i-use
You must also ensure your name...
