If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.
Hi Plamen,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the...
I need asap to unfreeze my account, I dont have a service for A week. I updated my credit card and made a payment of 44 dollars and I still dont have nothing. I dont wanna loose...
Hi Yanchun,
As I have checked your account I can see that your payment was unsuccessful. This is the reason why your line is still frozen. You will need to update your...
I remove all the credit card on my account and now I am trying to put one in and this is the message I am getting : You have reached the maximum number of credit cards allowed...
Hi Mounir,
I am sorry for this situation. You will need first to make sure that you are using only one of the accepted payment methods, here you can check them: https://fizz...
I’ve been waiting since 11 am to get this resolved via Facebook messenger. My account was frozen because I hadn’t updated my credit card and after that was fixed up my phone...
