Answered question

Updated credit card, why is the account still frozen

I updated credit card, account is still frozen, Please unfreeze. need the phone

Lijie
Lijie

Lijie

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Level
0
38 / 100
points

If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

You can read more here https://fizz.ca/en/faq/what-payment-methods-can-i-use

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Other answers

GOAT
GOAT

GOAT

User level
Level
2
1527 / 2000
points

Looks like you're going to have to wait until tomorrow unfortunately.

Was your credit card expired? Or was your payment rejected?

 

Read here to determine course of action you should take:

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

Feel free to contact Fizz support if you have questions.