If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.
My account have sort of reseted ! I was level 3 and now I'm level 1, looks like I don't even have a plan but still have Fizz on my cellphone. It's a bit weird. I updated my...
Hello Genevieve !
It's a weird problem. It looks like a bug to me.
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your...
Why isnt my payment not going through and I cant update my credit card in my account? I get the error message saying:"You have reached the maximum amount of credit cards n this...
You must contact the support in order to have the limit reseted
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by...
I received an email saying my credit will expire soon.But actually I added a new card
there a few months ago and It does not allow me to delete the old one. Please advise why...
You need to associated your new card to your plan when you add a new card. This is how to do it
First you need to add a new credit card to your profile: My profile ->...
My credit card has expired and I have got the new one with the same number but different expiry and CVV. It does not allow me to update card info nor add the card again because...
Hello Jordan,
I am very sorry for the inconvenience. To add a new payment method you need to go to "My profile"/"Payment methods" and click on "Add a new payment method"...
Hello mromero,
Apologies for the encountered issue. I have escalated this matter to our technical team so they can rectify this situation and have your services restored as...
