New payment
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shokoofe
Posts: 4 ✭✭
A couple weeks ago fizz canceled all my payment method. After then I tried several time to add new payment one but the fizz did not accept any of those .now I need help to fix my problem. This is my last chance to save my number
15
Answers
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If your account is locked, Fizz support needs to reset your limit.
You should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzcaOr you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us- Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Here is important info to follow when you are updating / entering your payment (credit card) info.
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contact customer support via chat.4
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You will need to contact Fizz support via Facebook or live chat. Facebook has recently been more reliable and effective.3
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I've seen this problem before, best solution is to contact fizz support on messenger/support page and let them know.
Best of luck2 -
You need to add a new payment method or contact them as Fizzy indicated.
Good luck0
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