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I have been having problems with my phone, when people try to call me it goes straight to voicemail and no one can send me text messages. However, I am bale to call with my phone so I do not understand what is going on.
Any suggestions? or what is the best way to contact them ?

Shilgi

Shilgi

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Level
3
2241 / 5000
points
over 1 year ago
Category
My Mobile
Category
Mobile
Answer count
7 answers
Author name
Shilgi
Date
June 05, 2019
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viewed 80 times
question
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Sergio

Sergio

User level
Level
3
3665 / 5000
points

Maybe you should contact

Support
08:00 to 21:00 week time and 
10:00 to 18:00 weekend

CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login then
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)

Author name
Sergio
Date
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answer
a

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Yelena

Yelena

User level
Level
4
5000 / 5000
points

I've experienced exactly the same issues recently. I suppose it's due to stabilization. Just have to be patient and wait when it's fixed...

Author name
Yelena
Date
Answer likes
answer
a
Bill
Bill

Bill

User level
Level
2
761 / 2000
points

Check if you turn the "do not disturb" on

Author name
Bill
Date
Answer likes
answer
a
GOAT
GOAT

GOAT

User level
Level
3
2297 / 5000
points

Facebook is the best way to contact them. Live chat also works, but Facebook seems to be more effective.

Author name
GOAT
Date
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answer
a
Quang-Tri

Quang-Tri

User level
Level
1
627 / 750
points

Either facebook messenger, or the support page on their main site should be where you can ask them about this :)

Author name
Quang-Tri
Date
Answer likes
answer
a
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Did you port from another provider? Perhaps the port did not complete.

Is this a new activation?

 

For issues, you need to contact Fizz support. You can send a message by facebook
https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Author name
Fizzy
Date
Answer likes
answer
a
Takion

Takion

User level
Level
3
4527 / 5000
points

For how long have you been having this issue

Author name
Takion
Date
Answer likes
answer
a

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