Answered question
I made an order of SIM card on May 10th, but never receive it though it shows that it had been delivered......Order: 6813294166
You should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Other answers
You'll have to contact Fizz by chat or Facebook ,cancel the order, and then order another Sim card making sure that you have the right adress under your profile.
@Andrei, I tried to contact Fizz by chat, but there is no way for me to reach the Chat channel...where can I access the Fizz Chat? Here: https://fizz.ca/en/taxonomy/term/1381 ?