Answered question

Fizz locked my number because I cannot add a credit card in payment method (reached limit problem, contacted Fizz)?

I received an email from Fizz about updating my credit card in the payment method. I deleted the only card there, but since then I cannot add another one (reached limit problem). I contacted Fizz support, followed their instructions, even tried to use another computer but nothing worked. Now while they are trying to give me an answer for that problem (still waiting), they locked my number since I cannot make the payment (How could I?????). Fizz really should find a better way for their customer service.

Quang
Quang

Quang

User level
Level
0
1 / 100
point
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi,

Fizz support needs to reset your limit.

You should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzca

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Hi Quang,

Fizz is a 100% digital company, they do seem to do some events in person, but not for technical support. If you have tried the instructions they told you, then please let them know that it did not work. This is a very common problem that I really hope they will fix soon.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Once your limit has been reset, you should follow this advice from Fizz:

 

What payment methods can I use?

 

You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

 

Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

 

The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.

GOAT
GOAT

GOAT

User level
Level
3
2297 / 5000
points

Contact Fizz support to have the limit reset. Facebook seems to be the best way to contact them.