Answered question

Installation pending , service cancellation

I have not installed my service yet and I would like to cancel the subscription. when I cancel the appointment I get an error. Please let me know how I can cancel the subscription and get a refund (VIP installation + first-month payment)

Ali
Ali

Ali

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0
4 / 100
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Dominic
Dominic

Dominic

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Level
3
4226 / 5000
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You have to contact chat support for that

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Other answers

Bill
Bill

Bill

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2
761 / 2000
points

Use Facebook messenger

Sergio
Sergio

Sergio

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Level
3
3628 / 5000
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Only support will be able to help you

08:00 to 21:00 week time and 
10:00 to 18:00 weekend

CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login then
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)

GOAT
GOAT

GOAT

User level
Level
3
2297 / 5000
points

Contact Fizz support to have this cancelled. Facebook seems to be more effective than live chat.

Hi Ali,

As I have checked your account I can see that the "Cancel" button is active on your account. You need to go to "My plans"/"Manage plan"/"Appointments". If you still need further help, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan