Answered question

The access to certain accounts had to be locked.

Hi,

We detected and fixed a security issue on our website. The password of certain users may have been compromised. For security reasons and as a precautionary measure, it was necessary for us to lock the access to certain Fizz accounts. We contacted the concerned members by email to inform them of this situation, and what they had to do next. If you haven’t received an email from us regarding this issue, then this means everything is OK with your access.

Security is our top priority. We, therefore, responded quickly and are taking this very seriously. This will not impact services such as calls, texts or data nor any other element in the account of these members.

We sincerely apologize for any inconvenience. We recommend you change your password on a regular basis to ensure its safety. The same goes for all your other online accounts, and you should also make sure to use a different password for each one of them.

The Fizz team

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team
Michael
Michael

Michael

User level
Level
0
72 / 100
points

Thanks for letting us know what's happening We appreciate it a lot :D Keep rocking ! :D

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Thank you to let us know, I got that email and I changed the password

Dominic
Dominic

Dominic

User level
Level
1
103 / 750
points

I didn't get an email about this specifically, but I did have my account locked yesterday which has since been fixed. I guess I should change my password anyway, but there's been no mention of this to me in any of my communications with customer service.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hey Dominic,

If you didn't receive an email you're good no changes needed - however, if you feel the need to change or update your password - there is nothing wrong in doing so :)

Jay

GOAT
GOAT

GOAT

User level
Level
2
1527 / 2000
points

I'm glad Fizz acted quickly to notify and hopefully rectify this.

Alexander
Alexander

Alexander

User level
Level
0
13 / 100
points

Is it possible to get more information about the breach? Was credentials stolen or was it improperly stored?

Thanks

Vadym
Vadym

Vadym

User level
Level
0
11 / 100
points

Can you please confirm if the compromised passwords were in clear text or they were hashed. If they were hashed what type of hashing did you use.