Answered question

I still don't have service

Hi, I asked another question today saying that I can't have service. I was told to check my network settings but it still doesn't work. I tried on 3 different phones, all of which were unlocked. I also tried to send notifications to my phone to be able to configure my settings and this happend. I tried many times and it always failed.

Jérémie
Jérémie

Jérémie

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It seems like there is either a problem with your account activation, or the SIM you received is defective. Either way, only customer service will be able to help you with this problem.
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You can manually set the APN yourself using the following guide, but you should be able to make and receive phone calls and basic texts without setting the APN, so I suspect setting it yourself won't help much.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

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Other answers

Jérémie
Jérémie

Jérémie

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Yeah I tried to do it manually but it didn't work.

Fizzy
Fizzy

Fizzy

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Since you are getting error message when using the Fizz account service

- logoff Fizz account

- try clearing cache/cookies and try incognito mode

 

Also which phone are you using? Have you checked that it meets the compatibility requirements on this page, https://fizz.ca/en/faq/compatible-devices

Dominic
Dominic

Dominic

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What phone are you using? Did you check your phone compatibility with Fizz's network?

Jérémie
Jérémie

Jérémie

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Yep, it is compatible and I logged out of my Fizz account and everything and it still doesn't work. I'm starting to think that my sim card is deffective.