I still don't have service

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Jérémie P. #6213
Jérémie P. #6213 Posts: 5 ✭✭
in My Mobile
Hi, I asked another question today saying that I can't have service. I was told to check my network settings but it still doesn't work. I tried on 3 different phones, all of which were unlocked. I also tried to send notifications to my phone to be able to configure my settings and this happend. I tried many times and it always failed.

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  • Allison W.
    Allison W. Posts: 1,272 ✭✭
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    It seems like there is either a problem with your account activation, or the SIM you received is defective. Either way, only customer service will be able to help you with this problem.
    .
    You can manually set the APN yourself using the following guide, but you should be able to make and receive phone calls and basic texts without setting the APN, so I suspect setting it yourself won't help much.
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • Jérémie P. #6213
    Jérémie P. #6213 Posts: 5 ✭✭
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    Yeah I tried to do it manually but it didn't work.
  • Fizzy
    Fizzy Posts: 10,921 ✭✭
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    Since you are getting error message when using the Fizz account service

    - logoff Fizz account

    - try clearing cache/cookies and try incognito mode

     

    Also which phone are you using? Have you checked that it meets the compatibility requirements on this page, https://fizz.ca/en/faq/compatible-devices

  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
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    What phone are you using? Did you check your phone compatibility with Fizz's network?
  • Jérémie P. #6213
    Jérémie P. #6213 Posts: 5 ✭✭
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    Yep, it is compatible and I logged out of my Fizz account and everything and it still doesn't work. I'm starting to think that my sim card is deffective.
  • Whizz
    Whizz Posts: 19,159 admin
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    Hi Jérémie,
    I see a solution was provided to you thru another channel.
    Thank you for your comprehension.
    Have a great day!
    Georgiana
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