no internet connection for a whole day?

Here in Verdun it’s ok, try to contact fizz by chat or Facebook messenger to check

Definitely contact them via Facebook or chat. This seems to be a unique issue for you.

No outages reported here: https://downdetector.ca/status/videotron

Have you tried restarting your modem?

If problem persists, you may be affected by a local outage. You should contact Fizz support to report the issue https://fizz.ca/en/contact-us

Make sure that:

• You're logged into your Fizz account.
• Go to a help page such as https://fizz.ca/en/contact-us
• You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
• You have disabled any ad blockers in your browser.

Have you tried resetting your router/modem?

I think Fizzy did cover the best way to handle methodically a problem; outage reported, reset your Equipment and finally contact Support.

Hi guoyuan,

Did you resolve the issue? If so, what was the problem?

I'm curious as I'm also in the West Island (Pointe-Claire).

Issue resolved?