Answered question

no internet connection for a whole day?

today is may 30 2019, I don't have internet since 7am in the morning, I am living in west island montreal

guoyuan
guoyuan

guoyuan

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guoyuan
guoyuan

guoyuan

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42 / 100
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Thank you all.problem solved the next day after I chat with tech support. Top notch service. The issue is caused by the malfunction modem.

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GOAT
GOAT

GOAT

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Definitely contact them via Facebook or chat. This seems to be a unique issue for you.

Fizzy
Fizzy

Fizzy

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No outages reported here: https://downdetector.ca/status/videotron

 

Have you tried restarting your modem?

 

If problem persists, you may be affected by a local outage. You should contact Fizz support to report the issue https://fizz.ca/en/contact-us

 

Make sure that:

  • You're logged into your Fizz account.
  • Go to a help page such as https://fizz.ca/en/contact-us
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

Hi Guoyuan,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan