How do I receive a credit for the change in price? My service is not yet installed.

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Daniel S. 17958
Daniel S. 17958 Posts: 1 ✭✭
in Internet
I have recently subscribed to the internet service, however my service has not yet been installed. I have been notified that there has been a price change. How can I receive a credit for the difference in price for my first month of service?

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  • Irene
    Irene Posts: 4,123 ✭✭
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    You need to contact the support

    To chat with the support, make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page. https://fizz.ca/en/contact-us

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Whizz
    Whizz Posts: 19,154 admin
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    Hey @Daniel,
    On your second month of service, your price will be reduced to the existing in market prices we have today. So basically, you always get the same internet price as other Fizz members.
    Cheers,
    Jay
  • GOAT
    GOAT Posts: 227 ✭✭
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    You should find that your price will be reduced accordingly on your next bill.
  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
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    It’s gonna be adjusted on your next bill
This discussion has been closed.

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