Are you able to check delivery status on your account?
If it says delivered, then you should contact Fizz support https://fizz.ca/en/contact-us
To contact Fizz support, make sure that:
- You're logged into your Fizz account.
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Go to a help page such as https://fizz.ca/en/contact-us
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You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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