Answered question

You guys billed me for 3 phones installed of 2

Can I get a refound?

ftz
ftz

ftz

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Hi Frentzen,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan

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Other answers

Mike
Mike

Mike

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We are normal users as you, you need to chat with them

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

GOAT
GOAT

GOAT

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How many SIM cards have you activated?

How many plans do you see when you logon your account(s)?

Is it possible you activated 3 SIMs and are using only 2 phones?

 

This is a public community forum. Most of us are customers just like you.

You will have to contact Fizz support to straighten this out:

https://fizz.ca/en/contact-us